This Privacy Policy explains what personal information slovip collects from members in the Philippines, how that information is used, and the steps taken to keep your data secure. Please read through this page before creating an account or using any part of the platform.
Last updated: 2025. This policy applies to all registered members and visitors of the slovip platform.
When you register for a slovip account, we collect the personal information you provide during the sign-up process, which includes your full name, date of birth, Philippine mobile number or email address, and your preferred payment method details. If you proceed through our identity verification process — which is required for withdrawals and certain account actions — we may also collect a copy of a government-issued Philippine ID such as a Unified Multi-Purpose ID, PhilSys card, or passport. We automatically collect certain technical data when you use the platform, including your device type, operating system, browser version, IP address, session timestamps, and the pages or sections of the site you visit. Payment transaction records are collected and stored in connection with deposits and withdrawals processed throughsupported Philippine payment channels such as GCash, Maya, and local bank transfers. We do not collect any information beyond what is genuinely necessary for the safe and compliant operation of the platform, and we do not gather sensitive personal data such as religious beliefs, political opinions, or medical records. All information collected is handled in accordance with the applicable data privacy framework covering online platforms serving members in the Philippines.
The personal information you provide is used primarily to create and maintain your slovip account, verify your identity as required under responsible gaming and anti-money laundering obligations, and process your deposits and withdrawal requests in Philippine pesos (PHP). We use your contact details — your registered mobile number or email address — to send you account-related notifications such as login alerts, transaction confirmations, and security updates; these communications are essential to the operation of your account and cannot be opted out of entirely. Where you have given your consent at the time of registration, we may also use your contact details to send you information about promotions, new platform features, and bonus offers that may be relevant to you as a Philippine member; you can withdraw this consent at any time by contacting the support team or adjusting your communication preferences in your account settings. Technical and usage data collected automatically when you browse the platform is used for internal analytics purposes — for example, to understand which sections of the site Filipino members find most useful, to identify and fix technical errors, and to improve the overall experience on both mobile and desktop. Transaction records are retained for the period required by applicable regulations and are used to investigate any disputes, fraudulent activity, or compliance queries that may arise. We do not use your personal information to make automated decisions that have a legal or similarly significant effect on you without human oversight, and we do not sell, rent, or share your personal data with third-party marketing organisations.
slovip does not sell your personal information to any third party under any circumstances. There are, however, limited situations in which your data may be shared with trusted service providers or required to be disclosed by law, and this section explains those situations clearly so you understand exactly how your information may move outside the platform. We work with a small number of third-party service providers who assist us in operating the platform — for example, payment processors who handle GCash and Maya transactions, identity verification partners who assist with ID checks, and hosting providers who store platform data on secure servers. Each of these providers is permitted to access only the data necessary for the specific service they provide, and all are required to handle that data under confidentiality obligations consistent with this Privacy Policy. If a Philippine law enforcement authority, court, or regulatory body presents a lawful request for member data, slovip will comply with that request as required by applicable law; where legally permitted, we will attempt to notify the affected member before disclosure, but this may not always be possible. In the event that slovip undergoes a business restructuring, merger, or change of ownership, member data may be transferred to the successor entity as part of that process, and affected members will be notified of any material change to how their data is handled as a result. We do not transfer personal data outside the Philippines except where required to process payments or maintain platform infrastructure, and in such cases we apply reasonable safeguards to ensure your data is treated with the same standard of care.
We retain your personal information for as long as your slovip account remains active and for a further period after closure as required by applicable law and regulatory guidance covering online gaming platforms in the Philippines. Account registration data, identity verification records, and transaction histories are typically retained for a minimum of five years after account closure to satisfy anti-money laundering record-keeping obligations, though the exact retention period may vary depending on the nature of the data and the regulatory requirements in force at the time. Technical and usage logs are retained for shorter periods and are periodically purged once they are no longer needed for the operational or analytical purposes for which they were collected. If you request the deletion of your account and there is no outstanding legal obligation that requires us to retain specific records, we will delete or anonymise your personal data within a reasonable timeframe following the completion of any mandatory retention period. Promotional consent records — including the date and method by which you gave or withdrew consent for marketing communications — are retained for the duration of your account's active period so that we can demonstrate compliance with your preferences. If you have questions about the specific retention period that applies to a particular category of your data, you may contact the support team for clarification.
As a member of the slovip platform based in the Philippines, you have certain rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal information we hold about you — this means you can ask us for a summary of what data we have, why we hold it, and how it has been used. You also have the right to request the correction of any inaccurate or incomplete personal data, such as a misspelled name or an outdated contact number; corrections can typically be made through your account settings or by contacting the support team directly. Where we are processing your personal data on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing that took place before the withdrawal. You may also request the restriction of processing in certain circumstances, for example if you believe the data we hold is inaccurate and want us to pause its use while we verify the correction. To exercise any of these rights, you can contact the slovip support team using the email address shown in the footer of this page; we will acknowledge your request promptly and respond within a reasonable timeframe. Please note that some requests — particularly requests for deletion — may be limited by our legal obligations to retain certain records for the periods described in the Data Retention section above.
slovip applies a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Data transmitted between your device and the platform is protected using industry-standard encryption, and sensitive account information such as passwords is stored using secure hashing methods rather than in plain text. Access to member data within the platform is restricted on a need-to-know basis, meaning only personnel who require access to perform a specific operational or support function are permitted to view personal information, and all such access is logged. We conduct periodic reviews of our security practices and update them as necessary in response to emerging threats or changes in the technical environment in which the platform operates. While we take all reasonable steps to secure your data, no internet-based platform can guarantee absolute security against every possible threat, and we encourage members to take their own precautions — such as using a strong, unique password for their slovip account and not sharing login credentials with anyone else. If you believe your account has been compromised or you notice any suspicious activity, please contact the support team immediately so that appropriate action can be taken to secure your account and protect your funds. For further guidance on account security best practices, you may also visit our FAQ page.
This Privacy Policy may be updated from time to time to reflect changes in the way the slovip platform operates, changes in applicable law or regulatory requirements in the Philippines, or improvements to our data handling practices. When we make a material change to this policy, the updated version will be published on this page with a revised effective date, and where appropriate we will also notify registered members via their registered contact details. Continued use of the platform after a policy update has been published constitutes your acceptance of the revised terms, so we encourage you to check this page periodically if you want to stay informed of how your data is being handled. If you have any questions about this Privacy Policy or about any specific aspect of how your personal data is processed, the FAQ page is a good starting point for common queries. For matters not addressed in the FAQ, you are welcome to contact the slovip support team directly using the email address shown in the footer of this page, and we will do our best to respond to your query in a clear and timely manner. Your trust as a Philippine member is important to us, and we are committed to being transparent and straightforward about how your information is used on this platform.
If you have concerns about your personal information or want to know more about how slovip handles member data, check the FAQ page for quick answers, or review the Terms and Conditions for the full scope of your rights and obligations on the platform.